DPCases

This is a new version of the DPCases Joomla case management extension. All users are kindly requested to update. Please read the release notes for a complete list of changes in this release.

Prerequisites

DPCases needs the following environment to run successfully:

• Joomla 4.0 and above
• MySQL >= 5
• PHP >= 8.0

Installation

To install DPCases, you have to download the package and upload it through the Joomla installer. You can also install DPCases through the built in Joomla web installer. After a successful installation configure the component, modules and the plugins and publish them. For more information how to get started with DPCases read our short getting started guide.

Upgrade

To upgrade DPCases from an earlier version, just install the package or individual extensions with the Joomla installer, DPCases will handle the upgrade procedure by itself.

Main changes in the 3.1 series

• [#9113] Task plugin

Release notes

• [#9291] Show fields from plugins

This is a new version of the DPCases Joomla case management extension. All users are kindly requested to update. Please read the release notes for a complete list of changes in this release.

Prerequisites

DPCases needs the following environment to run successfully:

• Joomla 4.0 and above
• MySQL >= 5
• PHP >= 8.0

Installation

To install DPCases, you have to download the package and upload it through the Joomla installer. You can also install DPCases through the built in Joomla web installer. After a successful installation configure the component, modules and the plugins and publish them. For more information how to get started with DPCases read our short getting started guide.

Upgrade

To upgrade DPCases from an earlier version, just install the package or individual extensions with the Joomla installer, DPCases will handle the upgrade procedure by itself.

Main changes in the 3.1 series

• [#9113] Task plugin

Release notes

• [#9113] Task plugin
• [#9200] Deprecated notice in forms for calendar fields on J4 and PHP 8.1

This is a new version of the DPCases Joomla case management extension. All users are kindly requested to update. Please read the release notes for a complete list of changes in this release.

Prerequisites

DPCases needs the following environment to run successfully:

• Joomla 4.0 and above
• MySQL >= 5
• PHP >= 8.0

Installation

To install DPCases, you have to download the package and upload it through the Joomla installer. You can also install DPCases through the built in Joomla web installer. After a successful installation configure the component, modules and the plugins and publish them. For more information how to get started with DPCases read our short getting started guide.

Upgrade

To upgrade DPCases from an earlier version, just install the package or individual extensions with the Joomla installer, DPCases will handle the upgrade procedure by itself.

Main changes in the 3.0 series

• [#8914] Webservices plugin
• [#8915] Joomla 4 console command
• [#8267] Do not always load DPCases library in content plugin
• [#8274] Show also Membership Pro information in case details
• [#8592] Support multiple categories in content plugin filter
• [#8594] Lift min PHP version to 7.4
• [#8597] My cases view should throw a 404 error when not logged in user
• [#8714] Open parsed case links in same window
• [#9054] Case text should display all Joomla buttons
• [#8910] Convert to Joomla 4 DI extension setup
• [#8937] Rename dpcases table to dpcases_cases
• [#9024] Trashing Cases displayed in list view
• [#9051] Get rid of internal choices script

Release notes

• [#9148] Back end cases filter allow multiple categories
• [#9139] Show only comments of a case where the guest has access to

This is a new version of the DPCases Joomla case management extension. All users are kindly requested to update. Please read the release notes for a complete list of changes in this release.

Prerequisites

DPCases needs the following environment to run successfully:

• Joomla 4.0 and above
• MySQL >= 5
• PHP >= 8.0

Installation

To install DPCases, you have to download the package and upload it through the Joomla installer. You can also install DPCases through the built in Joomla web installer. After a successful installation configure the component, modules and the plugins and publish them. For more information how to get started with DPCases read our short getting started guide.

Upgrade

To upgrade DPCases from an earlier version, just install the package or individual extensions with the Joomla installer, DPCases will handle the upgrade procedure by itself.

Main changes in the 3.0 series

• [#8914] Webservices plugin
• [#8915] Joomla 4 console command
• [#8267] Do not always load DPCases library in content plugin
• [#8274] Show also Membership Pro information in case details
• [#8592] Support multiple categories in content plugin filter
• [#8594] Lift min PHP version to 7.4
• [#8597] My cases view should throw a 404 error when not logged in user
• [#8714] Open parsed case links in same window
• [#9054] Case text should display all Joomla buttons
• [#8910] Convert to Joomla 4 DI extension setup
• [#8937] Rename dpcases table to dpcases_cases
• [#9024] Trashing Cases displayed in list view
• [#9051] Get rid of internal choices script

Release notes

• [#9091] Redirect to details on front save
• [#9090] Remove invalid icon options
• [#9093] Deprecated messages on PHP 8.1

This is a new version of the DPCases Joomla case management extension. All users are kindly requested to update. Please read the release notes for a complete list of changes in this release.

Prerequisites

DPCases needs the following environment to run successfully:

• Joomla 4.0 and above
• MySQL >= 5
• PHP >= 8.0

Installation

To install DPCases, you have to download the package and upload it through the Joomla installer. You can also install DPCases through the built in Joomla web installer. After a successful installation configure the component, modules and the plugins and publish them. For more information how to get started with DPCases read our short getting started guide.

Upgrade

To upgrade DPCases from an earlier version, just install the package or individual extensions with the Joomla installer, DPCases will handle the upgrade procedure by itself.

Main changes in the 3.0 series

• [#8914] Webservices plugin
• [#8915] Joomla 4 console command
• [#8267] Do not always load DPCases library in content plugin
• [#8274] Show also Membership Pro information in case details
• [#8592] Support multiple categories in content plugin filter
• [#8594] Lift min PHP version to 7.4
• [#8597] My cases view should throw a 404 error when not logged in user
• [#8714] Open parsed case links in same window
• [#9054] Case text should display all Joomla buttons
• [#8910] Convert to Joomla 4 DI extension setup
• [#8937] Rename dpcases table to dpcases_cases
• [#9024] Trashing Cases displayed in list view
• [#9051] Get rid of internal choices script

Release notes

• [#8914] Webservices plugin
• [#8915] Joomla 4 console command
• [#8267] Do not always load DPCases library in content plugin
• [#8274] Show also Membership Pro information in case details
• [#8592] Support multiple categories in content plugin filter
• [#8594] Lift min PHP version to 7.4
• [#8597] My cases view should throw a 404 error when not logged in user
• [#8714] Open parsed case links in same window
• [#9054] Case text should display all Joomla buttons
• [#8910] Convert to Joomla 4 DI extension setup
• [#8937] Rename dpcases table to dpcases_cases
• [#9024] Trashing Cases displayed in list view
• [#9051] Get rid of internal choices script
• [#8593] Open cases when subscription has expired
• [#8596] Front end status filter selects by wrong value
• [#8923] My cases link produces 404 after confirmation questions are solved on J4
• [#8935] On uninstall tables are left
• [#8958] Case details doesn't show custom fields after title
• [#8959] Tags are not saved

This is a new version of the DPCases Joomla case management extension. All users are kindly requested to update. Please read the release notes for a complete list of changes in this release.

The minimum requirement for this version is Joomla 3.3!

Prerequisites

DPCases needs the following environment to run successfully:

• Joomla 3.3 and above
• MySQL >= 5
• PHP >= 5.3.10

Basically DPCases needs the requirements of a Joomla installation.

Installation

To install DPCases, you have to download the package and upload it through the Joomla installer. You can also install DPCases through the built in Joomla web installer. After a successful installation configure the component, modules and the plugins and publish them. For more information how to get started with DPCases read our short getting started guide.

Upgrade

To upgrade DPCases from an earlier version, just install the package or individual extensions with the Joomla installer, DPCases will handle the upgrade procedure by itself.

Main changes in the 2.0 series

• [#6314]   Make the front end views framework agnostic
• [#6319]   Generate urls without ids
• [#6320]   Generate classes with the BEM pattern
• [#6321]   Remove inline javascript code for CSP compliance
• [#6322]   Update mustache engine to latest version
• [#6538]   Alpha order opened by users on front
• [#6905]   Update choices.js to version 6 for better performance
• [#7039]   Always show text below the info block
• [#7040]   Create case references with the title and not case number.

Release notes

• [#7351]   Support ID in content plugin
• [#7374]   Remove build feature
• [#8080]   Remove the description text notice
• [#7456]   PHP 7.4 compatibility error with the mustache parser
• [#7561]   KB produces a JS error when guest
• [#8043]   Missing subscription info notice
• [#8044]   Pagination counter has no margin

This is a new version of the DPCases Joomla case management extension. All users are kindly requested to update. Please read the release notes for a complete list of changes in this release.

The minimum requirement for this version is Joomla 3.3!

Prerequisites

DPCases needs the following environment to run successfully:

• Joomla 3.3 and above
• MySQL >= 5
• PHP >= 5.3.10

Basically DPCases needs the requirements of a Joomla installation.

Installation

To install DPCases, you have to download the package and upload it through the Joomla installer. You can also install DPCases through the built in Joomla web installer. After a successful installation configure the component, modules and the plugins and publish them. For more information how to get started with DPCases read our short getting started guide.

Upgrade

To upgrade DPCases from an earlier version, just install the package or individual extensions with the Joomla installer, DPCases will handle the upgrade procedure by itself.

Main changes in the 2.0 series

• [#6314]   Make the front end views framework agnostic
• [#6319]   Generate urls without ids
• [#6320]   Generate classes with the BEM pattern
• [#6321]   Remove inline javascript code for CSP compliance
• [#6322]   Update mustache engine to latest version
• [#6538]   Alpha order opened by users on front
• [#6905]   Update choices.js to version 6 for better performance
• [#7039]   Always show text below the info block
• [#7040]   Create case references with the title and not case number.

Release notes

• [#7177]   Avatar and subscription information in case view
• [#7179]   Load assets with version string

This is a new version of the DPCases Joomla case management extension. All users are kindly requested to update. Please read the release notes for a complete list of changes in this release.

The minimum requirement for this version is Joomla 3.3!

Prerequisites

DPCases needs the following environment to run successfully:

• Joomla 3.3 and above
• MySQL >= 5
• PHP >= 5.5.9

Basically DPCases needs the requirements of a Joomla installation.

Installation

To install DPCases, you have to download the package and upload it through the Joomla installer. You can also install DPCases through the built in Joomla web installer. After a successful installation configure the component, modules and the plugins and publish them. For more information how to get started with DPCases read our short getting started guide.

Upgrade

To upgrade DPCases from an earlier version, just install the package or individual extensions with the Joomla installer, DPCases will handle the upgrade procedure by itself.

Main changes in the 2.0 series

• [#6314]   Make the front end views framework agnostic
• [#6319]   Generate urls without ids
• [#6320]   Generate classes with the BEM pattern
• [#6321]   Remove inline javascript code for CSP compliance
• [#6322]   Update mustache engine to latest version
• [#6538]   Alpha order opened by users on front
• [#6905]   Update choices.js to version 6 for better performance
• [#7039]   Always show text below the info block
• [#7040]   Create case references with the title and not case number.

Release notes

• [#6314]   Make the front end views framework agnostic
• [#6319]   Generate urls without ids
• [#6320]   Generate classes with the BEM pattern
• [#6321]   Remove inline javascript code for CSP compliance
• [#6322]   Update mustache engine to latest version
• [#6538]   Alpha order opened by users on front
• [#6905]   Update choices.js to version 6 for better performance
• [#7039]   Always show text below the info block
• [#7040]   Create case references with the title and not case number.
• [#6750]   Notification script is broken
• [#6752]   New case can't be created when permission exists for subcategory only

This is a new version of the DPCases Joomla case management extension. All users are kindly requested to update. Please read the release notes for a complete list of changes in this release.

The minimum requirement for this version is Joomla 3.3!

Prerequisites

DPCases needs the following environment to run successfully:

• Joomla 3.3 and above
• MySQL >= 5
• PHP >= 5.3.10

Basically DPCases needs the requirements of a Joomla installation.

Installation

To install DPCases, you have to download the package and upload it through the Joomla installer. You can also install DPCases through the built in Joomla web installer. After a successful installation configure the component, modules and the plugins and publish them. For more information how to get started with DPCases read our short getting started guide.

Upgrade

To upgrade DPCases from an earlier version, just install the package or individual extensions with the Joomla installer, DPCases will handle the upgrade procedure by itself.

Main changes in the 1.10 series

• [#4975]   Support Joomla custom fields
• [#5154]   Filter by Responsible
• [#5997]   Adapt build script to ARS 6.x
• [#4164]   KB view, well in it's own container

Release notes

• [#4975]   Support Joomla custom fields
• [#5154]   Filter by Responsible
• [#5997]   Adapt build script to ARS 6.x
• [#4164]   KB view, well in it's own container
• [#5545]   Save fails when category is not published
• [#4982]   Build script throws error
• [#5187]   Error thrown with custom fields on category change
• [#5437]   Smart search is not recognizing kb menu items
• [#5558]   KB subcategories are treated as category menu item
• [#5808]   Error On Title Click

This is a new version of the DPCases Joomla case management extension. All users are kindly requested to update. Please read the release notes for a complete list of changes in this release.

The minimum requirement for this version is Joomla 3.3!

Prerequisites

DPCases needs the following environment to run successfully:

• Joomla 3.3 and above
• MySQL >= 5
• PHP >= 5.3.10

Basically DPCases needs the requirements of a Joomla installation.

Installation

To install DPCases, you have to download the package and upload it through the Joomla installer. You can also install DPCases through the built in Joomla web installer. After a successful installation configure the component, modules and the plugins and publish them. For more information how to get started with DPCases read our short getting started guide.

Upgrade

To upgrade DPCases from an earlier version, just install the package or individual extensions with the Joomla installer, DPCases will handle the upgrade procedure by itself.

Main changes in the 1.9 series

• [#2820]   Add glip notifications
• [#2838]   Add type filter
• [#2854]   Show History button on front edit form
• [#2941]   Show custom fields for category too
• [#2951]   CSV Export
• [#2962]   Parse ids with a #
• [#2968]   Show more fields when can change state
• [#3264]   Trigger save event when ARS category is created on CLI

Release notes

• [#3286]   Author filter doesn't show all authors
• [#3292]   On build REMOTE_ADDR not found error
• [#3449]   Cannot Unpublish Types via Main Panel in Backend
• [#3576]   Missing JFormHerlper in Type field
• [#3585]   Type field show all languages
• [#3586]   Show Publishing Options 'no' still show publishing options

This is a new version of the DPCases Joomla case management extension. All users are kindly requested to update. Please read the release notes for a complete list of changes in this release.

The minimum requirement for this version is Joomla 3.3!

Prerequisites

DPCases needs the following environment to run successfully:

• Joomla 3.3 and above
• MySQL >= 5
• PHP >= 5.3.10

Basically DPCases needs the requirements of a Joomla installation.

Installation

To install DPCases, you have to download the package and upload it through the Joomla installer. You can also install DPCases through the built in Joomla web installer. After a successful installation configure the component, modules and the plugins and publish them. For more information how to get started with DPCases read our short getting started guide.

Upgrade

To upgrade DPCases from an earlier version, just install the package or individual extensions with the Joomla installer, DPCases will handle the upgrade procedure by itself.

Main changes in the 1.9 series

• [#2820]   Add glip notifications
• [#2838]   Add type filter
• [#2854]   Show History button on front edit form
• [#2941]   Show custom fields for category too
• [#2951]   CSV Export
• [#2962]   Parse ids with a #
• [#2968]   Show more fields when can change state
• [#3264]   Trigger save event when ARS category is created on CLI

Release notes

• [#3616]   All filter author refers to com_content
• [#3944]   Publisher field redirects to site root on front end
• [#3961]   Large sites, slow search performance

This is a new version of the DPCases Joomla case management extension. All users are kindly requested to update. Please read the release notes for a complete list of changes in this release.

The minimum requirement for this version is Joomla 3.3!

Prerequisites

DPCases needs the following environment to run successfully:

• Joomla 3.3 and above
• MySQL >= 5
• PHP >= 5.3.10

Basically DPCases needs the requirements of a Joomla installation.

Installation

To install DPCases, you have to download the package and upload it through the Joomla installer. You can also install DPCases through the built in Joomla web installer. After a successful installation configure the component, modules and the plugins and publish them. For more information how to get started with DPCases read our short getting started guide.

Upgrade

To upgrade DPCases from an earlier version, just install the package or individual extensions with the Joomla installer, DPCases will handle the upgrade procedure by itself.

Release notes

• [#1044] Use MySQL full text search
• [#2734] Custom Fields
• [#1177] Show all the case information with wrong access level
• [#1178] Move access level to publish tab on front edit
• [#1396] Support of type in content plugin
• [#1777] Let staff members comment on closed cases
• [#2138] Show last editet user
• [#2364] When a scan is edited, send the diff
• [#2688] Allow edits if the case has a solved state
• [#2689] Mark unanswered cases
• [#2761] Improve back end list icons
• [#2770] Adapt to the Joomla 3.3 sidebar
• [#1030] Filter by ARS category when creating a release
• [#1097] When saving a new case on the front an error is thrown
• [#1095] Handle archived categories
• [#2670] Error on Joomla 3.4.3

This is a new version of the DPCases Joomla case management extension. All users are kindly requested to update. Please read the release notes for a complete list of changes in this release.

The minimum requirement for this version is Joomla 3.3!

Prerequisites

DPCases needs the following environment to run successfully:

• Joomla 3.3 and above
• MySQL >= 5
• PHP >= 5.3.10

Basically DPCases needs the requirements of a Joomla installation.

Installation

To install DPCases, you have to download the package and upload it through the Joomla installer. You can also install DPCases through the built in Joomla web installer. After a successful installation configure the component, modules and the plugins and publish them. For more information how to get started with DPCases read our short getting started guide.

Upgrade

To upgrade DPCases from an earlier version, just install the package or individual extensions with the Joomla installer, DPCases will handle the upgrade procedure by itself.

Main changes in the 1.9 series

• [#2820]   Add glip notifications
• [#2838]   Add type filter
• [#2854]   Show History button on front edit form
• [#2941]   Show custom fields for category too
• [#2951]   CSV Export
• [#2962]   Parse ids with a #
• [#2968]   Show more fields when can change state
• [#3264]   Trigger save event when ARS category is created on CLI

Release notes

• [#2820]   Add glip notifications
• [#2838]   Add type filter
• [#2854]   Show History button on front edit form
• [#2941]   Show custom fields for category too
• [#2951]   CSV Export
• [#2962]   Parse ids with a #
• [#2968]   Show more fields when can change state
• [#3264]   Trigger save event when ARS category is created on CLI

This is a new version of the DPCases product. All users are kindly requested to update.

Release notes

• [#992] Installation erreor
• [#953] Close cases when there is no activity instead of only comments
• [#933] Smart Search plugin
• [#932] Change case type on front
• [#931] Sort types
• [#927] Move category on build fails
• [#918] Substitute the correct category

This is a maintenance release for the DPCases product. All users are kindly requested to update.

Release notes

This is a maintenance release for the DPCases product. All users are kindly requested to update.

Release notes

New major version 1.4 of DPCases where we implemented a new knowledge base view.

Release notes

• New knowledge base view
• Joomla updater integration
• Added more display options like "Show Status"
• Fixed batch processing
• Fixed path problem in cases renderer

New major version 1.3 of DPCases where we integrated version history for cases.

Release notes

• Added version history support for case editing
• Showing the id in titles on the front

• Sending every notifications to the super admins only instead of the 

  staff
• Fixed pagination problem on Joomla 3.2
• Fixed to hide the buttons problem because of backward incompatibility on 

  Joomla 3.2

• If a filter is set it will be highlighted in category view
• As default search in all cases
• Added responsible editing on case view
• Frontend editing of comments
• Avatar help text for Gravatar

New major version of DPCases.

Release notes

• Back end edit of comments
• Define the access levels the user can choose when he edits the case or creates a comment
• Relative time on info block
• Status can be managed on the back end
• Improved visualization on front
• Content plugin unserstands more arguments
• Performance improvements

This is the second maintenance release for the DPCases 1.1 series. All users are kindly requested to update.

Release notes