Since many years we have used a forum to interact with our customers. To handle the cases efficient, we at Digital peak decided that we need a more profesional solution. After testing out many solutions from trackers to project management tools we decided to create our own one. This was the birth of DPCases a professional case management tool where you can
- Assign cases to users
- Status per case
- Using tags for horizontal classification
- Organising in categories
- Due dates
- Commenting
- Attachment support
We launched it today. At the same time we made the forum readonly and closed our ticket tool. We know it is a new direction we are heading to and it wont be without trouble at the beginning, but we are sure it will be the right choice. If you encounter any issue let us know by opening a case :-). Every case should be filled with as much information as possible and comments should be done carefully. Our target is to create a powerfull knowledge base for our customers.
We hope you are happy with our new too and excited as we arel!!